Payment method and invoices
Update the card on file, fix a failed payment and find past invoices.
LiveSunday uses Stripe to take payments. Only the Owner can see payment details and invoices.
Update your payment method
- Open Billing.
- Click Billing dashboard. Stripe's billing page opens in a new tab.
- Update your card there.
The Billing dashboard button shows once you have a paid plan.
If a payment fails
If Stripe can't charge your card, the Billing page shows Payment failed and asks you to update your payment method. Until the payment goes through, you can't start live sessions.
Update your card in the Billing dashboard. Once Stripe collects the payment, you can stream again.
Find past invoices
The Invoices section at the bottom of Billing lists every invoice with its date, billing period, amount and status. Click the link icon on a row to open the invoice, where you can view and download it.
Each invoice shows up here once Stripe bills you. Invoices include the time you streamed beyond your included hours. On Pay as you go, that's all the time you streamed.
Questions about a charge
Email [email protected]. The Contact support link at the bottom of Billing goes to the same address.
Change or cancel your plan
Switch plans, add translation languages, cancel your subscription or undo a cancellation.
Troubleshooting
Fixes for delay, audio problems, accuracy and live sessions that won't start or stop early.
Still stuck?
Chat with us from the bubble in the corner or send us a message. Most questions get an answer within a day.