Troubleshooting
Fixes for delay, audio problems, accuracy and live sessions that won't start or stop early.
Start here when something isn't working during a service. Pick the problem that matches what you see.
On the console
- The Start stream button is greyed out
- LiveSunday isn't hearing the speaker
- The live session stopped on its own
On listeners' phones
Quality
If none of these fix it, contact us or use the chat bubble in the corner. Tell us the time of the service and what the screen said.
Payment method and invoices
Update the card on file, fix a failed payment and find past invoices.
The Start stream button is greyed out
Read the message next to the button, then fix the microphone, plan or connection problem it points to.
Still stuck?
Chat with us from the bubble in the corner or send us a message. Most questions get an answer within a day.