LiveSunday isn't hearing the speaker

During a live session, the Live transcription panel shows what LiveSunday hears. The badge says Hearing you when words come through and Listening for speech when they don't.

Check the basics first

1. Look at the level bars next to the timer. They should move when someone talks.
2. If they don't move, check the input in step 1, Audio Input, and the cable from your mixer.
3. Run through Check your audio levels.

If the bars move but no words appear, the feed may be mostly music or room noise. Send a mix with the speaker's microphone up and the band down.

Audio error messages

An Audio Error message and a yellow warning on the page mean the browser stopped sending sound. The console tries to restart the microphone on its own. If the warning stays, follow the steps for your message.

Microphone input stopped unexpectedly or Microphone input was interrupted. Someone unplugged the device, or another app took it over.

1. Check the USB cable and the audio interface.
2. Close other apps that use the microphone, such as Zoom.
3. Pick the input again in Audio Input.

Tab audio sharing was stopped. You shared a browser tab and the sharing ended, often from the browser's Stop sharing bar.

1. Click Share tab audio again under the Stop stream button.
2. Pick the same tab and turn on Share tab audio.

Audio processing was suspended. The browser paused audio on the page and couldn't restart it. This can happen when the computer sleeps or the tab sits in the background.

1. Bring the console tab to the front.
2. Turn off sleep and screen lock on the computer for the length of the service.

Microphone Access. The browser blocked the microphone. Follow Allow microphone access.

This browser cannot capture another tab. Use Chrome or Edge. Safari and some other browsers can't share a tab's audio. Run the console in Chrome or Edge.

No audio was shared. You picked a tab but left Share tab audio off. Share the tab again and turn it on.

Transcription is reconnecting

A Reconnecting transcription message with Attempt 1 of 3 means LiveSunday lost its link to the speech service and is retrying. You don't need to do anything. If all three attempts fail, the session ends. See The live session stopped on its own.

Still no words? Contact us.