Listeners can't hear spoken translation

Spoken translation reads the translated captions out loud on listeners' phones. It's part of the Advanced plan.

The speaker button is missing

The speaker button in the bottom bar only shows when both of these are true:

• Your organization has spoken translation.
• The listener picked a translation language, not the speaker's language.

To fix it:

1. Ask the listener to pick their language from the language button in the bottom bar.
2. If the button still doesn't show, check your plan in Billing. Spoken translation comes with Advanced.

A message under the bar

Voice translation isn't available for this stream. Your organization's plan doesn't include spoken translation. An Owner can change the plan in Billing.

Couldn't turn on voice translation. The request failed. Tap the speaker button again. If the phone was offline, it asks again once it reconnects.

The button is on but there's no sound

1. Turn up the phone's volume.
2. Plug in headphones, or check that they're connected.
3. Keep the screen on and the page in front. Phones pause the page when the screen locks, and the voice stops until the listener comes back. See Keeping the phone awake.
4. Tap the speaker button off and on again.

The voice skips some lines

The voice plays after the translated text appears. If it falls more than a minute behind, LiveSunday skips the audio for some lines so the voice stays close to live. The text for those lines still shows.

Change the voice

Open Advanced on Stream Controls and set Voice to Male or Female. The change applies from your next live session.

Still silent? Contact us with the phone model and browser.